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Quality Improvement and Program Compliance Division
405 W. 5th Street, Suite 410
Santa Ana, CA 92701
E-mail Us
Phone: (714) 834-5601
Fax: (714) 796-0194
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| Activities
Quality Improvement and Program Compliance Division
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Monitoring of Service Delivery Capacity of the Mental Health Plan
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Monitoring Accessibility of Services
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Monitoring Beneficiary Satisfaction
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Monitoring meaningful clinical issues affecting beneficiaries, including the safety and effectiveness of medication practices
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Monitoring continuity and coordination of care with physical health care providers
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Monitoring Consumer Complaints/Appeals
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Monitoring Provider Appeals
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Assisting Cultural Competency in gathering/analyzing information for performance outcome measures and consumer surveys relating to cultural issues
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Collecting and analyzing aggregate data from performance outcome measures
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