TAO 2010 Q1

Download FY 09/10 Quarter 1 - Progress Report - PDF

Telecare and Orange (TAO) Demographics


FY 09/10 Quarter 1 - Demographics

As Graph A illustrates, the TAO program primarily serves the Adult population (26-59) in Orange County. However, based on the clients' individual needs we may enroll members who meet the Transitional Age Youth age criteria as long as they are 18 years of age (18-25) or members who meet the Older Adult age criteria (60+).

Graph B illustrates the slightly higher number of female members currently enrolled at TAO. The TAO program is comprised of a multidisciplinary team, which includes a psychiatrist, a nurse, a Masters prepared Team Lead and Personal Service Coordinators with experience in both drug and alcohol and mental health to provide welcoming services, regardless of gender.

The TAO program provides services to a wide variety of cultures and ethnicities, and reflects outstanding racial diversity, as illustrated in Graph C. The program is designed to provide culturally competent services to adults with serious mental illness. The staff at TAO has the capability to provide these services in several languages to better serve the needs of our members. These languages include: English, Spanish, Vietnamese, Farsi, Korean, and Chinese.

Graph D illustrates TAO's member living arrangements. One of the areas of focus at TAO is the reduction of member homeless days. As part of TAO's "what ever it takes" approach in this area we have a full time Housing Specialist on staff that works to address housing needs from day one, or the first initial contact, with potential new members. The Housing Specialist also works diligently with our existing members to solve any housing issues that may arise. The 34 members that are categorized as "Other" represent members that were missing, incarcerated, hospitalized, or homeless at the end of the period.

As Graph E illustrates, out of a possible 6,687 member days in the month of September 2009 there were 59 incarcerated days or less than 1%. In addition, because of our "whatever it takes approach" in the services the staff at TAO provide, 98% of our members did not spend any days incarcerated during this period. The decrease of incarcerated days is another one of the areas of focus at TAO. Some of the support that our Personal Service Coordinators provide to help in this area of focus are intensive case management and 24 hours a day, 7 days a week availability so that our members know that we can be reached at any time of the day in times of need.

As Graph F illustrates, for the month of September out of a possible 6,687 member days TAO had 336 member hospitalized days or roughly 5%. The TAO program provides medication support and education to the members as medication is a part of some, but not all, members' recovery. TAO features psychiatrists and nurses on staff that provide support and knowledge to our members when medication issues arise. The psychiatrists and nurses are an integral part of our program; TAO strives to reduce the number of our members' psychiatric hospitalizations through adequate medical care and the connections that are developed with our Personal Service Coordinators' engagement.

Graph G illustrates the number of currently enrolled members engaged in employment activities. The TAO program features a full time Educational/Vocational Specialist on staff to provide assistance to the members who choose employment as one of their goals on their journey to recovery. Our Employment Specialist works with those members to link them with vocational services in addition to facilitating and participating in employment groups. The Personal Service Coordinators at the TAO program work along side the Employment Specialist to help interested members become engaged in employment activities.

Graph H illustrates the number of members currently engaged in Education activities. The TAO program also provides help with linkage to vocational and educational services to those members that choose education as a part of their journey to recovery. Education plays a vital part in restoring some of our members' hopes and aspirations for the future. The Personal Service Coordinators and the Educational/Vocational Specialist work with those members interested in becoming engaged in educational activities to accomplish this goal.

As Graph I illustrates the TAO program provides services to members with a wide spectrum of mental illness diagnoses. The psychiatrists on staff at TAO diagnose and treat each member with medication or counseling when needed according to each individual diagnosis. Our Personal Service Coordinators engage our members to empower them to deal with the rigors of daily life after being diagnosed with a mental illness to improve each individual's quality of life.

Graph J illustrates the number of members with a dual diagnosis. There are a slightly higher number of members that have been dually diagnosed with both a severe mental illness and chronic substance abuse as opposed to members with only a severe mental illness diagnosis. The TAO program was designed to provide services to consumers that were dually diagnosed with both a severe mental illness and chronic substance abuse. In addition to the Personal Service Coordinators on staff, TAO also features a full time Substance Abuse Specialist that is able to provide services and supports to our dually diagnosed members. The Substance Abuse Specialist facilitates substance abuse group sessions for members and also participates in some of the other group sessions that are available in the program to educate and provide knowledge to those with a chronic substance abuse diagnosis. All clinical staff at TAO are trained in recognizing and working with members with dual diagnoses.