• Identify opportunities for improvement and decide which opportunities to pursue
• Design and implement interventions to improve performance
• Measure the effectiveness of the interventions

Activities

• Monitoring of Service Delivery Capacity of the Mental Health Plan
• Monitoring Accessibility of Services
• Monitoring Beneficiary Satisfaction
• Monitoring meaningful clinical issues affecting beneficiaries, including the safety and effectiveness of medication practices
• Monitoring continuity and coordination of care with physical health care providers
• Monitoring Consumer Complaints/Appeals
• Monitoring Provider Appeals
• Assisting Cultural Competency in gathering/analyzing information for performance outcome measures and consumer surveys relating to cultural issues
• Collecting and analyzing aggregate data from performance outcome measures

Mission Statement

To promote and support the use of quality management principles to improve the quality and delivery of care provided by Children and Youth Services.

To encourage continuous monitoring, modification and enhancement of beneficiary services throughout Children and Youth Services.

To ensure program compliance with all Federal, State and Local regulations

Department Support