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MSI Program
(Providers' Information)
P.O. Box 355
Santa Ana, Ca 92702
Phone (714) 834-6248

Providers' Frequently Asked Questions

  1. Where do I send claims?

  2. Where can I get a Provider Manual?

  3. Is there a billing deadline?

  4. Does MSI have a Utilization Management Department (UMD)?
  5. Do I need to contact UMD to schedule MSI eligibles for surgery?

  6. Where do I send MSI eligibles for diagnostic testing and other outpatient procedures?

  7. Where do I send MSI eligibles for prescriptions?

  8. May I refer MSI eligibles to providers outside of Orange County?

  9. Does a provider have to be contracted with the MSI Program to see MSI patients?

  10. What is the reimbursement schedule for the MSI program?


1.Where do I send claims?

Only registered providers may submit claims for payment consideration to the MSI program.

All claims for MSI services must be submitted to the current fiscal intermediary, Advanced Medical Management, Inc. (AMM). The address is:

AMM
Attn: MSI Program
P.O. Box 30248
Long Beach, CA. 90853

Electronic claims submission is available. Contact AMM at 1-800-206-6591 for more information about electronic claims submission.

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2. Where can I get a Provider Manual?

Provider Manuals may be viewed on this website. Click here to view.

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3. Is there a billing deadline?

The timeline for claims submission is 90 days from the date of service or from the date on the Notice of Action letter (NOA), whichever is later. The final date for claims receipt by the Fiscal Intermediary is now November 30, 2007 - 90 days following the last date for service within this contract period. Please be aware the final billing date has been moved up from previous year's contracts. Physicians may use their own billing statements or the CMS 1500. All billing must include the following information:

  • Patient's name

  • MSI eligibility number (Social Security number)

  • Date of service

  • Provider Tax Identification number

Electronic claims submission is available. Contact AMM at 1-800-206-6591 for more information about electronic claims submission.

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4. Does MSI have a Utilization Management Department (UMD)?

Yes. The MSI Program assigns tracking numbers on outpatient services, Durable Medical Equipment (DME), and Home Health (HH) visits. Tracking numbers are given by MSI - UMD by calling (714) 634-5169, ext. 243. For a complete list of outpatient services available, please refer to the Outpatient Contracted Services List in the Provider Download section of site web site.

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5. Do I need to contact UMD to schedule MSI eligibles for surgery?

No. The MSI program uses a retrospective review system for claims evaluation and reimbursement. Scope of Service guidelines are outlined in the MSI program's Provider Manual.

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6. Where do I send MSI eligibles for diagnostic testing and other outpatient procedures?

All diagnostic testing and other outpatient procedures must be rendered at MSI contracted facilities. Unilab/Quest Diagnostics is now contracted for outpatient laboratory services. New contracts for other outpatient diagnostic procedures have been posted in the Outpatient Contracted Services List in the Provider Download section of this web site.

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7. Where do I send MSI eligibles for prescriptions?

Prescriptions must be obtained from participating contracted RxAmerica pharmacies. Click here to view pharmacy listing.

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8. May I refer MSI eligibles to providers outside of Orange County?

All services for MSI recipients must be rendered within Orange County. However, if the service falls within the MSI program's Scope of Service, and the service in question cannot be obtained within Orange County, it may be reimbursable subject to retrospective review by the MSI program's Medical Review Committee.

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9. Does a provider have to be contracted with the MSI Program to see MSI patients?
No, however, physicians must complete the online MSI physician registration to be paid for services that are within the program’s scope.
AMM MSI physician registration page
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10. What is the reimbursement schedule for the MSI program?

As a result of an increase in funding in Fiscal Year 2006-2007, the initial payment for physician providers will be increased from seventy percent (70%) to eighty-five (85%) of the national average Medicare fee schedule. At the end of the fiscal year, final settlement will occur and any remaining funds will be equally distributed to all providers.

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