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Cultural Connection
The Mental Health
Recovery Model
Casey Dorman, PhD, BHS Training Coordinator
Recovery means a lot of things to a lot of people. In
medicine, recovery usually means the restoration or return to health from
sickness or injury and signifies an endpoint. In substance abuse treatment, it
is emphasized that recovery is a process, sometimes one without an endpoint,
presumably because the underlying disease (the addiction) never goes away.
In mental health, recovery can signify either an endpoint or a process. The
crucial difference between the mental health concept and the medical and
substance abuse concepts is that, in mental health, recovery is not related to
an underlying illness, but rather to one’s quality of life. Recovery still
refers to the restoration of something that has been lost, though in some cases,
the reality is that what is being recovered was never fully attained.
Nothing is perfect and neither is anyone’s life, so quality of life is a graded
concept – quality can be better or worse. Quality of life is also a broad
concept – it includes health, medical care, mobility, means of transportation,
finances, housing, education, recreation, work, and role fulfillment, to name
only some of its dimensions. A crucial aspect of the concept of quality of life
is that two people who are equally sick (no matter what the illness) can have
different qualities of life depending upon their access to medicine, to health
providers, to caretakers, to adequate housing, to income, to family and friends,
to enjoyable recreational pursuits, etc.
The concept of recovery in mental health is associated with a model of services
that emphasizes efforts to help a person improve his or her quality of life both
by reducing the person’s mental illness and its symptoms and by improving other
aspects of the person’s life, regardless of the status of their mental illness.
This is often contrasted with the medical model in which services are directed
solely at the symptoms of the illness and the sole goal is to reduce symptoms
and cure the illness. In a recovery model of services, assistance is provided in
areas of life that go well beyond the symptoms and the current state of the
illness.
Recovery does not just concern how or what services are offered to the person
with mental illness. Part of the recovery concept is the idea that gaining
control over one’s life is also an aspect of quality of life. Thus independence,
choice, and responsibility are included in models of mental health recovery. A
recovery model of mental health has the individual with mental illness at its
center. That person is knowledgeable about his or her mental illness, is aware
of treatment options and involved in making a choice among them. He or she takes
responsibility for making and following informed choices, and has opportunities
for living as independently as possible, within a system in which he or she can
make choices and gain assistance in pursuing educational goals, can achieve
adequate living and transportation arrangements, can develop realistic work
options, and can achieve his or her recreational and social goals.
It is obvious that the concept of recovery is intimately tied to the concept of
quality of life. In turn, this latter concept is intimately tied to the culture
in which one lives. Different cultures value different roles, define
independence differently, and have different views of mental illness and its
treatment. Within some cultures for instance, achieving independence from one’s
family of origin is the ultimate sign of living optimally. In other cultures,
living interdependently and in an integrated way with family members is one of
life’s main goals. In some cultures persons define themselves primarily in terms
of their family roles (father, son, parent, etc.), while in others they may
place greater emphasis upon work roles. A satisfactory quality of life has
different meaning for these people and a recovery model takes into account such
personal and culturally determined meanings in how a person defines his or her
quality of life. A mental health service delivery system that values cultural
competence and strives to offer help to consumers within their own cultural
framework is part of the recovery model, as are efforts to reduce stigma
associated with mental illness that may prevent families or individuals from
addressing such illness and taking advantage of the services that are offered.
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Part 1 of a 2-Part Series
A brief Cultural Guide in
working with Asian Pacific Islanders
Minh-Ha Pham, PsyD
Asian Americans have consistently underutilized
mental health services due to:
1) the strong belief that family is their center where the majority
of problems can be solved;
2) shame and fear of losing face as well as the reluctance to admit
to psychological symptoms as failure of the family to solve own
problems internally;
3) the cultural stigma and belief that there is no resolution with
mental illness;
4) traditional reliance on other chosen forms of treatment, from
herbalists, fortune tellers and matchmakers to temple visits;
5) lack of knowledge about available services, particularly among
new working-class immigrants.
Asian Characteristics
Worldview—Major characteristics of most Asian worldviews include:
1)
External locus of control: the belief that humans are controlled by
forces outside oneself, such as fate, luck, or chance.
2) External locus of responsibility: the belief that others share a
certain amount of responsibility for the individual under any
circumstances.
As a result of reinforcing experiences, many Asians tend to develop
a consistent attitude toward an external locus of control and
responsibility as the source of reinforcement that parallels the
tradition of de-emphasizing one’s self while heavily focusing on
other members of the family, extended family units or group.
Value and Belief Systems:
Many Asian societies typically demonstrate power differentiation,
prefer order and acceptance of authority with willingness to observe
courteousness, power distance to those in powerful positions (i.e.
Taiwan, China, Singapore, and Hong Kong). Most Asian belief systems
embrace hierarchy. They endorse collectivism, advocate low
individualism, and are expected to integrate moral discipline.
Identity Issues as Asian Americans
Persons of Asian American descent struggle with the question of “Who
am I?” as they become progressively more exposed to the standards,
norms, and values of the wider society. Absorbed from peers,
schools, and the mass media, which uphold Western standards as
better than their own, Asian Americans are often placed in
situations of extreme culture conflict that may lead to much pain
and agony regarding behavioral and physical differences. There are
four types of questions for individuals undergoing acculturation
conflicts:
1) Assimilation: Seeking to become part of the dominant society to
the exclusion of one’s own cultural group.
2) Separation: Identifying exclusively with the Asian culture.
3) Integration/Biculturalism: Retaining many Asian values but
adapting to the dominant culture by learning necessary skills and
values. Cultural integration is viewed as a
synergistic and an enrichment process. As lives and cultures are
shared, each gains new values with the sum greater than its parts.
3) Marginalization: Perceiving one’s own culture as negative but not
able to adapt to the American culture.
Concept of Self
Asians conceptualize a much more fluid and unidentified conception
of self than most Western psychological theorists. As implied by
Buddhism and Taoism, most Asians place less emphasis on
self-reliance and independence. Rather, they develop a sense of
obligation and responsibility to groups, especially to the family.
These concepts of the self affect how they view human relationships
and their expectations of interpersonal relationships. Thus, Asian
cultures look favorably upon humility and consideration of others’
feelings while looking negatively on strong assertiveness or
self-centeredness. Basically, most Asians appear to incorporate more
identification with and concern for others into the ways they think
and feel about themselves.
Intergenerational Gap
As Asian immigrants, the first generation parents struggle to learn
a new language and new cultural rules and standards while raising
their families and trying to improve their living standards. The
core of the intergeneration gap comes from poor communication
between the first generation parents who expect absolute obedience
from their children, as well as placing heavy emphasis on education
of the young as an investment for the collective future and pride of
the family. Mixed messages from the cultural splits of American
emphasis on individualism versus Asian values of obedience and
submission to family solidarity and absolute authority greatly
contribute to the struggle. Although many second-generation Asian
Americans accepted their parents’ strict expectations of obedience,
Asian parents of first generation need to actively understand their
own cultures in depth, and teach their culture and values to their
children. Less educated first generation Asian parents, alarmed by
American individualistic character and a tendency to enforce
preservation of heir homeland cultural traditions without the
ability to present their cultural values with depth and meaning risk
entertaining the rebellion and under-appreciation of the successive
generations, and consequently slow down the pace of necessary
new-American cultural assimilation and integration for their
children.
Acculturation
Conflicts Between Parents and Children
Children with Asian parents encounter a unique challenge because
they must deal with cultural differences. Children are raised with
two conflicting viewpoints: an American culture that calls for
active parental involvement, and a home life that demands individual
and community responsibility. Children of Asian descent who are
exposed to different cultural standards often experience confusion
and/or conflicts with their parent’s backgrounds and different
values. Common parent-child issues include not quite fitting in with
their peers and being considered “too Americanized.” The difficulty
to resolve differences in acculturation results in misunderstandings
with their families, miscommunication, and personal conflicts.
Parenting Styles
The Asian American parenting style tends to be more authoritarian
and directive than most Euro-American families. Problem behavior in
children is thought to be due to a lack of discipline as a result of
too much freedom and too many choices allowed with the new American
culture.
Key Theme of Shame
In Asian American groups, public discussion of family problems is
considered to be a source of embarrassment and an indication of the
family’s inability to manage, or failure to solve, problems within
the family circle.
Communication
Harmony and “face-saving” are two important characteristics of the
Asian communication mode. In order to maintain interpersonal harmony
and save face, the majority of Asians emphasize emotional restraint
and self-control, careful conformity to rituals of politeness, and
avoidance of aggressive persuasion techniques. Indirectness,
implicitness, and nonverbal expressions also characterize the
communication patterns among Asians. Guided by interpersonal norms,
most Asian verbal exchanges avoid argumentative and confrontational
modes of communication.
Socialization
Drawing from Confucian and Buddhist assumptions, Asian theories of
child development
emphasize the forming of correct behavioral habits. Most Asian
socialization includes training for obedience, proper conduct,
impulse control, and the acceptance of social obligations, whereas
independence, assertiveness, and creativity are not emphasized.
Creativity, when found, is often a direct consequence of Western
colonial influences. Parents and school teachers are expected to set
the standards of personal morality and serve as exemplary models for
the child.
Coping Styles
Research on the way of coping by most Asian individuals and families
suggests that the experience of stress and the search for meaningful
adaptive coping responses occurs at multiple levels of social
organization within extended family, and not just at the level of
the individual. Many Asians experience the stress level through
their family, workplace, and other important social entities
simultaneously and reveal a multi-layered coping process.
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Working with lesbian, gay, bisexual, and transgender patients
Homosexuality was removed from the Diagnostic &
Statistical Manual of Mental Disorders (DSM) in 1973, some 25 years
after Eleanor Hooker’s groundbreaking research on homosexuality.
Prior to this time, homosexuality had been listed as a Sociopathic
Personality Disorder.
Dr. Hooker applied to the National Institute of Mental Health (NIMH)
in 1953 for a grant to study the adjustment of non-clinical
homosexual men versus a comparable group of heterosexual men. She
received the grant, with much excitement from NIMH, as this was a
new area of research with very strong implications both
psychiatrically and socially. This research was the first to
empirically test the assumption that gay men were both maladjusted
and mentally ill. Her research took place at the height of the
McCarthy era when legal penalties for homosexual behavior were
severe in the United States. Dr. Hooker’s research demonstrated that
there were no differences between homosexual and heterosexual men in
her study. Thus began the dismantling of the myth that homosexuals
were inherently ill.

Additional empirical results were also reviewed, leading to the
American Psychiatric Association’s removal of the diagnosis from the
DSM. In 1975, the American Psychological Association followed suit,
publicly supporting the removal from the DSM, stating that
“homosexuality per se implies no impairment in judgment, reliability
or general social and vocational capabilities … (and mental health
professionals should) take the lead in removing the stigma of mental
illness long associated with homosexual orientation.”
The following are general interview recommendations for working with
Lesbian, Gay, Bisexual, Transgender (LGBT) Consumers (The Center
Orange County)
• Avoid making assumptions about sexual orientation. Any consumer
you are working with could be LGBT.
• Try to use gender-neutral language. So, instead of asking if a
consumer has a husband, ask, “Do you have a significant other, a
partner?”
• View sexual behavior as a continuum, not as a black and white
concept.
• Use inclusive language. When taking a personal history/assessment,
be as broad as possible in your questions, to include all
possibilities, such as “Are you sexually active? With men, women, or
both?”
• Be aware of your body language, as this conveys your level of
comfort and acceptance.
• Try to be non-judgmental and matter-of-fact. Nervousness or
discomfort is readily relayed to the consumer and can act as a
communication barrier.
• Simply apologize if you don’t get it right the first time. It is
okay to ask consumers how they like to be referred to, or how they
would like you to refer to their partners.
For more information, please contact The Center Orange County,
714-534-0862.
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Community Services & Supports Growth Funding Plan
update
Orange County Health Care Agency, Behavioral Health Services has completed a
Draft Plan for the use of the Mental Health Services Act (MHSA)
Community Services and Supports (CSS), “Growth Funding.” Due to
revenues in excess of projections, the California Department of
Mental Health notified counties that additional funding is available
to expand existing Community Services and Supports programs or to
add new programs not in the Plan approved last year.
Orange County is eligible to receive an additional $9,030,400 for FY
2007-08 to accomplish this purpose. This plan includes the FY
2007-08 funding and also provides for the use of rollover funding in
the last quarter of 2006-07 to support programs that are expanded or
implemented prior to July 1, 2007.
The plan is the culmination of an intensive countywide community
planning process. Public participation in the planning process was
outstanding. The process included a long list of community partners
and a wide variety of clients and family members.
The draft Plan is based on guidance provided by the California
Department of Mental Health (DMH), the needs of the target
population (those with serious mental illness or serious emotional
disturbance) as identified by the community, and the best
information available about the types of strategies and services
that are effective in improving mental health outcomes.
This plan was available for public review from January 30, 2007
through March 1, 2007, in hard copy and electronically. For those
who would like a brief overview, an Executive Summary is available.
The Executive Summary will be available in Spanish, Vietnamese and
English. Both the Plan and the Executive Summary are posted on the
County’s MHSA website (www.OCHealthInfo.com.Prop63). Copies of each
may be obtained by calling the MHSA Office at 714-834-2907. Hard
copies of the Plan and/or Executive Summary are being distributed to
local libraries and community partner agencies.
Public Comment forms are included with hard copies of both the
entire plan and the Executive Summary. A comment form is also posted
at the MHSA website. After reviewing the Plan, if you have comments
or questions please fill out one of the Public Comment forms and
send to the following address:
• Mental Health Services Act Administrator
Orange County Health Care Agency
Behavioral Health
405 W. Fifth Street, Suite 502
Santa Ana, CA 92701
Or email to Prop63@ochca.com
At the end of the Public Comment period, the Orange County Mental
Health Board will conduct a hearing on the Plan. Upon approval of
the Plan by the Mental Health Board, the Plan will be submitted to
the Board of Supervisors for its consideration. Upon approval by the
Board, the Plan will be finalized and submitted to DMH for review
and approval.
The DMH estimates it will take 30-60 days to review the Plan. The
County of Orange anticipates that within the next few months, DMH
will release guidelines for the four remaining components:
Prevention/Early Intervention; Innovative Programs; Capital
Improvements and Information Technology; and Education, Training,
and Workforce Development.
Funding provided by the Mental Health Services Act will provide
Orange County with the needed resources to help change lives. The
MHSA Office thanks all who participated in the community planning
process. Completion of this Plan moves us one step further along the
road to transforming the public mental health system in Orange
County.
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2007 LSWN Conference coming to Garden Grove in
October
The Latino Social Network (LSWN) of California is holding its 18th Annual
Conference on October 5-6, 2007 at the Crowne Plaza Resort in Garden
Grove, CA. The theme of this year’s event, hosted by LSWN Orange
County, is “Quest for Excellence—Orgullo en el Pasado y Esperanze
para el Futuro” (Pride in our Past and Hope for the Future). One
topic to be showcased will be the Mendez vs. Westminster case that
helped desegregate schools in the United States. Other historical
events which have impacted the country and the Latino communities
will also be presented.
The LSWN/OC is an affiliate of the larger state organization with
six other affiliates throughout the state. The members of LSWN OC
are social workers and professionals from various county agencies
and other community-based organizations.
Past conferences have been very successful with keynote speakers
such as Edward James Olmos, acclaimed author Victor Villasenor, Most
Reverend Bishop Jaime Soto, Antonio Villaraigosa and many more. At
least 500 participants are expected at this year’s conference and
multiple vendors and exhibitors will also be participating.
For more information, please visit the LSWN/OC website at
www.lswnoc.com.
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April
Tuesday & Wednesday, April 17-18 FREE
Immersion Training / Community Members
SSA Training & Career Development Room
SARC 101 A-B
1928 S Grand
Santa Ana, CA
cdorman@ochca.com
Monday, Tuesday, Wednesday, April 23-25 FREE
Immersion Training / Clinical Staff
SSA Training & Career Development Room
SARC 101 A-B
1928 S Grand
Santa Ana, CA
cdorman@ochca.com
May
Monday, Tuesday, Wednesday, May 21-23 FREE
Immersion Training / Clinical Staff
SSA Training & Career Development Room
SARC 101 A-B
1928 S Grand
Santa Ana, CA
cdorman@ochca.com
Thursday & Friday, May 24-25, 2007 $250
6th Annual Older Adults System of Care Conference
Omni San Diego
675 L Street
San Diego, California 92101
Please make hotel reservations directly with the OMNI (800) 843-6664
by April 23, 2007; request the group rate ($135.00) for the Older
Adult Conference
James Hernandez (619) 556-3480 x129
jhernandez@cimh.org
Tuesday & Wednesday, May 29-30 FREE
Immersion Training / Community Members
SSA Training & Career Development Room
SARC 101 A-B
1928 S Grand
Santa Ana, CA
cdorman@ochca.com
June
Friday June 1, 2007 FREE
Vietnamese Family Wellness Conference- Keynote presenter Hanh Truong
, MFT, OA/Recovery Services
Pickleweed Center
50 Canal Street
San Rafael, CA
Jeanne.kwong@sfdph.org
Saturday, June 2, 2007 $150/Professionals, $75/Students
National Psychotherapy with Men Conference
CSU Northridge
Mark.stevens@csun.edu
Monday, Tuesday, Wednesday, June 18-20 FREE
Immersion Training / Clinical Staff
SSA Training & Career Development Room
SARC 101 A-B
1928 S Grand
Santa Ana, CA
cdorman@ochca.com
Tuesday & Wednesday, June 26-27 FREE
Immersion Training / Community Members
SSA Training & Career Development Room
SARC 101 A-B
1928 S Grand
Santa Ana, CA
cdorman@ochca.com
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Behavioral Health’s Cultural Competency Program
presented the January 2006 Spotlight on Excellence Award to Jonathon
Schiesel, Therapeutic Behavioral Services (TBS) Coach. Jonathon is
recognized for his keen understanding of cultural issues that may
impact the treatment of his clients and family members. He began his
career with the County in 1989 and was a member of the steering
committee that helped form the Cultural Competency Program in the
1990s. Prior to his career with HCA, Jonathon served as a Drug
Rehabilitation Counselor for the multiply disabled in New York for
eight years. He additionally served as Assistant Co-Director for
Drug Prevention and Education in Harlem. Jonathon holds a Masters
Degree in Special Education and Counseling from Columbia University..

Jonathon Schiesel
Pictured (left to right) are Veronica Kelley,
Jonathon Schiesel and Rafael Canul
Behavioral Health’s
Cultural Competency program named Dr. Ann Arcay as the recipient of
the April 2006 Spotlight on Excellence Award. As a Physician
Specialist with HCA’s Alcohol and Drug Abuse Services program for
the past four years, Dr. Arcay is acknowledged for being
compassionate, respectful and honoring of her clients’ needs,
especially with regard to cultural issues. Per her colleagues, Dr.
Arcay is looked upon as one of the best doctors they have worked
with. Dr. Arcay specializes in internal medicine and currently
volunteers as a teacher at UCI Medical School. She earned her
Masters degree from Columbia School of Public Health and her medical
degree from U.C. San Francisco. She has worked in a variety of
clinical settings, including intensive care and preventive medicine,
as well as community clinics. Dr. Arcay’s special interest within
addiction medicine is the psycho-physiology of the disease.

Ann Arcay
Pictured (left to right) Veronica Kelley, Dr.
Arcay, Brett O’Brien, Rafael Canu.
Behavioral Health’s
Cultural Competency Program named Thelma Suzuki as the recipient of
the October 2006 Spotlight on Excellence Award. Thelma currently
serves as a clinician at the Aliso Viejo clinic for Alcohol and Drug
Abuse Services. According to her colleagues, she is a person of
respect, dignity and integrity and is committed to the quality of
services delivered to a wide range of clients in Orange County.
Thelma is also dedicated to the supervision of clinical interns,
giving 100 percent to help educate and train the County’s future
work force, particularly with regard to the diverse populations
within the community.
Behavioral Health’s
Cultural Competency Program presented its August 2006 Spotlight on
Excellence Award to Jenny Qian, Administrative Manager II for
Alcohol and Drug Abuse Services (ADAS). Jenny is noted for being
intuitively responsive to the cultural needs of the diverse clients
that ADAS serves. She also chairs a committee to enhance the
accessibility of services to special groups. Jenny began her career
with HCA 15 years ago as an ADAS Program Evaluation Specialist. She
received her MA degree in Psychology from the University of
Minnesota and is originally from Beijing, China.

Jenny Qian
Pictured above are Veronica Kelley and Jenny
Qian.
“Wisdom is the reward
you get for a lifetime of listening when you’d have preferred to
talk.”
—Doug Larson
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Do you work with someone who exemplifies Cultural Competency? Someone who is both sensitive and respectful to persons of all cultures, whether colleague or consumer? If so, the Cultural Competency Program would like to formally acknowledge these individuals.
Please fill out the necessary information and pony it back to us and we’ll make sure this employee or consumer gets acknowledged in our next newsletter. Our pony address is 38-P.
Name:
Work address/ Pony address:
Discipline:
Why you believe he/she is Culturally Competent:
The Cultural Connection is published quarterly by the Cultural Competency Program of the County of Orange/Health Care Agency. If you would like to contribute an article, or have comments, ideas, or suggestions for newsletter improvement, please write to us at:
County of Orange/Health Care Agency 405 W. 5th Street, Suite 400 Santa Ana, CA 92701 Telephone: (714) 796-0188 FAX: (714) 796-0194
Web:
www.ochealthinfo.com/behavioral/cultural
Editor:
Veronica A. Kelley, LCSW Ethnic Services Coordinator/Service Chief I Cultural Competency
Contributing Staff:
Casey Dorman, PhD
Bonnie Birnbaum Minh-ha Pham, PhD
Production Staff::
Christy Castiglione
County of Orange/Health Care Agency 405 W. 5th Street, Suite 400 Santa Ana, CA 92701
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