Authority & Quality Improvement - Children, Youth & Prevention Behavioral Health (CYPBH) Support Team


Quality Improvement Process

Collect and analyze data to measure against the goals, or prioritized areas of improvement that have been identified.

  • Identify opportunities for improvement and decide which opportunities to pursue
  • Design and implement interventions to improve performance
  • Measure the effectiveness of the interventions


  • Monitoring of Service Delivery Capacity of the Mental Health Plan
  • Monitoring Accessibility of Services
  • Monitoring Beneficiary Satisfaction
  • Monitoring meaningful clinical issues affecting beneficiaries, including the safety and effectiveness of medication practices
  • Monitoring continuity and coordination of care with physical health care providers
  • Monitoring Consumer Complaints/Appeals
  • Monitoring Provider Appeals
  • Assisting Cultural Competency in gathering/analyzing information for performance outcome measures and consumer surveys relating to cultural issues
  • Collecting and analyzing aggregate data from performance outcome measures

Mission Statement

To promote and support the use of quality management principles to improve the quality and delivery of care provided by Children, Youth and Prevention Services.

To encourage continuous monitoring, modification and enhancement of beneficiary services throughout Children, Youth and Prevention Services.

To ensure program compliance with all Federal, State and Local regulations

Department Support

Authority & Quality Improvement Services (AQIS) is a Mental Health and Recovery Services (MHRS) Division that participates in a variety of quality improvement and compliance activities across all divisions (Adult and Older Adult Mental Health and Recovery Services, Children, Youth and Prevention Mental Health and Recovery Services, Alcohol Drug Abuse Services) of MHRS.

One of AQIS's responsibilities is assisting with implementation of MHRS Quality Improvement (QI) plan after its approval by the California Department of Mental Health Care Services (DHCS). DHCS expects MHRS to engage in continuous QI activities.

AQIS also has responsibility for implementing Performance Outcome Measures mandated by DHCS and coordination of the annual DHCS Medi-Cal audit.

The AQIS staff are committed to assisting and supporting each program, department and clinic in its quality improvement and compliance activities.

Contact Us

John Crump, LMFT
Administrative Manager II
Authority & Quality Improvement Services (AQIS)
Quality Assurance and Quality Improvement Division
Children, Youth & Prevention Behavioral Health 
405 W. 5th Street, Suite #400 Santa Ana, CA 92701
Main Line: (714) 834-5601 Fax: (714) 568-5781