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What is a Grievance?

A beneficiary’s expressed dissatisfaction to the MHP, DMC-ODS, or any provider about any matter having to do with the provision of Medi-Cal services. 

The expressed dissatisfaction is defined as a grievance, whether or not it is submitted in writing, whether or not the beneficiary states that they wish to file a grievance, even if the beneficiary explicitly states they do not want to file a grievance and whether or not the beneficiary uses the term “Grievance”.