Management Services

Management Services provides administrative support and services for all HCA programs, as well as services to our external customers throughout the County. Management Services is comprised of five programs:

HCA Facilities Operations

Responsible for the management and oversight of HCA facilities including renovations, improvement project management, program relocations, building access management, leased facility maintenance and coordination for the Agency’s 135+ facilities throughout the County.

Health Clinic Business Office

Manages the cash handling responsibilities for the largest clinic in the Agency and provides facilities related support to the 17th St. Building Complex.

The Custodian of Records (COR) Office

Acts as HCA’s clearinghouse for the production and distribution of records including medical records, subpoenas, media requests, contract and procurement information, etc. This unit includes six specially trained staff who are responsible for evaluating, screening, processing and providing technical expertise relating to all requests for these records, and ensure that each release meets the legal guidelines of HIPAA, other State and Federal confidentiality laws and the California Public Records Act. The COR program is also responsible for receiving and processing all subpoenas for witness appearances of all HCA staff and staff that work as liaison between attorneys and HCA staff.

Policies and Procedures (P&Ps)

Management Services also has the responsibility for development, revision and maintenance of all Administrative HCA P&Ps.

HCA Safety Program

The HCA Safety Program administers the Agency’s Injury and Illness Prevention Program along with CEO Risk Management staff who is out-stationed at HCA. The HCA Safety Program coordinates with over one hundred Department Safety Representatives at nearly two hundred HCA program sites. The program has responsibility for the well-being of over 2,500 employees and ensures the Agency remains compliant with all applicable Cal/OSHA rules and regulations.