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HCA - Agency Operations Center


HCA - Agency Operations Center (AOC) Activation Level: MONITORING

AOC Activation Levels

Level I HIGH LEVEL: Full Staff
Level II MED LEVEL: Moderately Staffed
Level III LOW LEVEL: Minimally Staffed
Monitoring Deactivated: Minor Activities, situational awareness

Hours of Operation: Monday through Friday 0730-1530. 

Refer to the AOC Contact Guidance for primary methods of contact. 

COVID Testing Kits - Resource Request Update - May 26, 2022

Orange County based Healthcare Facilities and Organizations may request COVID Test Kits through the AOC Logistics Section.  Requestors must follow all instructions as described in the document below or your request will be denied:

Summary: To request COVID Test Kits, please properly complete the following two (2) forms and submit them to the AOC Logistics Section via email at

For manual reporting of COVID Test Results, please refer to the following document:

Facility/MHOAC Situation Report Instructions    
The Facility/MHOAC Situation Report should be completed by healthcare organizations to report operational status during large emergencies, disasters or when there is a situation or event that may disrupt patient care.

Forms and Resources:

Facility/MHOAC Situation Report

Facility/MHOAC Situation Report Quick Reference Guide   
Resource Request Instructions

A resource request should only be completed when the organization has exhausted all resources such as internal supply chains, sister or affiliated facilities, vendors, third party suppliers and any other entity that the facility may be able to obtain the needed resources from.

When submitting a resource request, you must also fill out a Facility/MHOAC Situation Status report.

Forms and Resources:

OCHCA Resource Request 

OCHCA Resource Request Quick Reference Guide 

Facility/MHOAC Situation Report

****Your resource request needs to be to a for an Orange County Business with an Orange County Business Address. All business names and addresses confirmed prior to filling the resource request. If you do not provide your official county business name or if you use a personal/home address or personal email, your resource request will be denied****.