HIV Care Clinic 17th Street Care

• The Care Clinic has very limited walk‑in availability. Whenever possible, please schedule an appointment in advance.
• Walk‑in patients will be screened to determine whether a same‑day visit is medically necessary or if a future appointment should be scheduled.
• Wait times for walk‑in visits may vary based on the number of scheduled patients and clinic capacity.
• Please arrive 15 minutes before your scheduled appointment to allow time for check‑in and required documentation.
• If you arrive more than 15 minutes after your scheduled appointment time, you may not be seen, and our staff may need to reschedule your visit.
• New Patient Intakes or Re-Enrollment: Please walk in, you do not need an appointment. Patients are encouraged to walk in prior to 3:00 PM.

If you are joining our HIV care program for the first time, please try to walk in before 3:00 PM, Monday through Friday.

When you arrive:

• Check in at the front window.
• Fill out a walk‑in slip to let staff know you are here to enroll in HIV care.
• Complete the registration forms.
• Meet with a case manager who will learn about your needs and help plan your care.

After you meet with the case manager, you will see a doctor or nurse practitioner for a new patient exam. You will also receive your first dose of HIV medicine.

A nurse will take you to get a chest X‑ray and have your blood drawn. The whole visit may take a couple of hours. Staff will make sure you get answers to your questions, have access to medication, and leave with all your follow‑up appointments scheduled.

Please bring a copy of your positive HIV test results. If you do not have them, that is okay. Staff can request your records from your medical provider, or they can give you a rapid HIV test and draw blood to confirm your diagnosis.

Follow‑up visits with your HIV care provider will be scheduled based on your medical needs and how long you have been on HIV medication. Your provider will place necessary orders in the electronic medical record, and our staff will help schedule appointments for routine blood work, examinations, and any additional services you may need.

We encourage all patients to sign up for text message appointment reminders to help keep track of upcoming visits.

Before every appointment, all patients are required to check in and verify their contact information, insurance status, and complete any necessary consent forms. Because up‑to‑date contact information is essential for your care, you will be asked to confirm your phone number and address at each visit. We encourage patients to keep this information current at all times.

During your initial case management visit, a case manager will review all required consent forms, including Patient Rights and Responsibilities. The case manager will also verify your insurance status and complete the necessary documents to enroll you into HIV care or provide appropriate linkage and referrals.

As part of the visit, the case manager will conduct a psychosocial assessment to identify your needs and discuss any barriers that may affect your ability to access care. Together, you and the case manager will develop an Individualized Service Plan (ISP) to address those barriers and support your ongoing care.

If additional assistance is needed—such as housing, dental care, or other supportive services—the case manager will provide referrals to trusted community partners. Your case manager will also offer education and ongoing support related to HIV prevention, treatment, and overall wellness.

Once you have established care, your Case Manager will schedule routine follow‑up appointments and will stay in contact with you throughout the year based on your individual needs. They will continue to monitor your progress, provide support, and help connect you with services or resources as needed to support your overall health and well‑being.

All individuals seeking services funded by the Ryan White Program must complete a Ryan White eligibility screening. During your initial eligibility visit, an Enrollment Worker will review all required documentation, including proof of HIV diagnosis, proof of income, proof of residency in Orange County, and your insurance information, if applicable.

As part of this process, you will also be screened for the AIDS Drug Assistance Program (ADAP). ADAP is a program that provides free or low‑cost HIV medications, insurance premium payment assistance, and co‑pays assistance to eligible individuals living with HIV. The program also assists uninsured or underinsured Californians in accessing the care and treatment they need.

For questions or a list of required documents please call 714-834-8456.

Here is more information on where patients can find STI and HIV resources in Orange County. - English | Spanish

You can submit an Authorization to Disclose Protected Information to Custodian of Records for a copy of your results and or medical record. Custodian of Records. 

Rapid ART services refer to providing antiretroviral therapy (ART) as quickly as possible after an HIV diagnosis, ideally on the same day. Rapid ART aims to improve engagement in HIV care, reduce the time to viral suppression, and ultimately decrease the risk of HIV transmission. 

Doxy PEP is very effective way of preventing STIs. Your health provider can prescribe an antibiotic called doxycycline for you to take soon after you have sex. It decreases your chances of catching gonorrhea, chlamydia and syphilis from your sex partner by 50-80%. Talk to your medical provider if you’re interested in trying doxyPEP. 

Partner Services (PS): PS is a free, voluntary, and confidential (anonymous) service that can help let an individual's sex and/or needle sharing partner(s) know they have been exposed to HIV/AIDS. PS can be done three ways: 

1. The Health Department can notify the individual's partner(s) for them anonymously;
2. The individual can get coaching to tell their partner(s) themselves; or
3. The individual can have a trained counselor present to support them while having the conversation with their partner(s);

        For more information or help with PS, call (714) 834-7748.