Welcome to the Orange County Emergency Medical Services
EMS Ambulance Performance Section


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EMS Ambulance Performance Staff

EMS Performance Chief

Adrian Rodriguez
Email: EMSAmbulancePerformance@ochca.com
Phone (714) 834-4611

EMS Specialists

Juan Alvarez
Email: EMSAmbulancePerformance@ochca.com
Phone (714) 834-4611

Andrew Roberts
Email: EMSAmbulancePerformance@ochca.com 
Phone (714) 834-4611

Justin Newton
Email: EMSAmbulancePerformance@ochca.com 
Phone (714) 834-4611

9-1-1 Ambulance Contract Provider Information

Community Education

*The above information is provided to OCEMS by each contractor. All items are subject to change. The contractor is responsible for all content hosted on their website, social media, and online instructional platforms.




    Current Contract Agreements

    Ambulance Activity Reports

      Orange County EMS Ambulance Zones       

                Fiscal Year 2019-2020 Activity Reports

            April-June 2020 Fourth Quarter

                January-March 2020 Third Quarter  

             October-December 2019 Second Quarter

                 July-September 2019 First Quarter


              Fiscal Year 2018-2019 Activity Reports

                 April-June 2019 Fourth Quarter


                 January-March 2019 Third Quarter

                  October-December 2018 Second Quarter

                 July-September 2018 First Quarter

                  Fiscal Year 2017-2018 Activity Reports

                  April-June 2018 Fourth Quarter 

                 January-March 2018 Third Quarter 


                 October-December 2017 Second Quarter 

                 July-September 2017 First Quarter


                 Fiscal Year 2016-2017 Activity Reports

    April-June 2017 Fourth Quarter

                   January-March 2017 Third Quarter

                  October-December 2016 Second Quarter


                 July-September 2016 First Quarter


                Fiscal Year 2015-2016 Activity Reports

              April-June 2016 Fourth Quarter


                 January-March 2016 Third Quarter

                  October-December 2015 Second Quarter

                 June-September 2015 First Quarter



    Contact Us

    Emergency Medical Services
    405 W. 5th Street, Ste. 301A
    Santa Ana, CA 92701
    Main Business Line: (714) 834-3500
    Ambulance Performance Section Line: (714) 834-4611

    EMS Ambulance Performance Section FAQs

    Q: I submitted a complaint. How long can I expect before I hear something?
    A: Complaints are reviewed and processed as soon as they are received, during regular business hours.

    • Complaints that are reviewed with no violation determined will be documented. The complainant will receive a letter of explanation with the results of the complaint investigations.
    • Complaints that are determined to be an immediate threat to safety and health are addressed within 24 hours of receipt.
      • Both the complainant and the licensee will be notified in writing of receipt of complaint and action to be taken.

    Q: I am having a hard time filling out the online complaint form. Who can help me?
    A: You can visit the Contact Us page to talk with the EMS Ambulance Performance Section staff for assistance or any questions regarding the complaint form.

    Q: Where can I find policy and procedure relating to complaint processing?
    A: OCEMS Policies # 720.20 and 392 can be found here. They are also located in “Policies” section of the EMS website.

    EMS Ambulance Performance Section
    405 W. 5th Street, Ste. 301A
    Santa Ana, CA 92701
    (714) 834-4611
    Email: EMSAmbulancePerformance@ochca.com