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The OC Health Care Agency (HCA) complies with applicable Federal and State civil rights laws. The HCA does not unlawfully discriminate on the basis of the following protected classes: race, color, national origin, ancestry, ethnic group identification, age, disability (mental or physical), sex, gender, gender identity, sexual orientation, religion, marital status, medical condition, or genetic information.
The OC Health Care Agency programs provide:
- Free aids and services to people with disabilities to help them communicate better, such as:
- Qualified sign language interpreters and written information in other formats (large print, braille, audio or accessible electronic formats)
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters and/or information written in other languages
Please contact our staff to obtain these services. Upon request, this document can be made available to you in braille, large print, audiocassette, or electronic form.
If you believe that the HCA failed to provide these services or unlawfully discriminated in another way based on the protected classes listed above, you can file a grievance with the HCA Civil Rights Coordinator. You can file a grievance by phone on weekdays between 8:00 AM and 5:00 PM, in writing, in person, or electronically:
Orange County Health Care Agency
Attn: Civil Rights Coordinator, Office of Compliance
405 W. 5th Street, Suite 212, Santa Ana, CA 92701
714-568-5614, 711 (TTD), 714-834-6595 (Fax), officeofcompliance@ochca.com, or:
If you believe the HCA Behavioral Health Services failed to provide these services or unlawfully discriminated in another way based on the protected classes mentioned above, you may also file a grievance online through the HCA Behavioral Health Services website at: https://www.ochealthinfo.com/services-programs/mental-health-crisisrecovery/grievances-and-appeals.
OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES
If you believe that the HCA failed to provide these services or unlawfully discriminated in another way based on the protected classes listed above, you can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically:
Department of Health Care Services Office of Civil Rights
P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413
1-916-440-7370, 711 (TTD)
CivilRights@dhcs.ca.gov
Complaint forms are available at: https://www.dhcs.ca.gov/discrimination-grievance-procedures
OFFICE OF CIVIL RIGHTS – U.S. DEPARTMENT OF HEALTH AND HUMAN SERVICES
If you believe that the HCA failed to provide these services or unlawfully discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/cp/wizard_cp.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C., 20201
1-800-368-1019, 1-800-537-7697 (TTD)
Complaint forms are available at: https://www.hhs.gov/sites/default/files/ocr-cr-complaint-form-package.pdf
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